Technical Customer Support Executive

Job Title :

Technical Customer Support Executive

Job Summery

Roles and Responsibilities

Provide technical support via calls, emails, chat, and ticketing systems.
Diagnose, troubleshoot, and resolve issues related to web and mobile applications.
Manage and prioritize customer support tickets while meeting SLA timelines.
Reproduce reported issues and create detailed bug reports with reproduction steps, logs, and screenshots.
Escalate complex issues to the development team with complete technical information.
Assist customers with application usage, account-related issues, and technical queries.
Coordinate with Development, QA, and Product teams for timely issue resolution.
Maintain accurate records of customer interactions and issue resolutions.
Create and update knowledge base articles, FAQs, and user documentation.
Ensure a high level of customer satisfaction through timely and effective support.

Skills and Experience

Excellent verbal and written English communication skills.
Experience providing technical support through calls, emails, chat, and ticketing platforms.
Strong understanding of web and mobile applications.
Hands-on experience with ticketing/helpdesk tools such as Freshdesk, Zendesk, Jira Service Management, or Zoho Desk.
Basic knowledge of HTML, CSS, APIs, JSON, and browser Developer Tools.
Understanding of DNS, domains, hosting, SSL certificates, and basic networking concepts.
Ability to analyze technical issues and provide effective solutions.
Good understanding of SDLC and software release processes.
Strong analytical and problem-solving skills.
Ability to work independently and manage multiple priorities.
Experience supporting SaaS, Web, or Mobile Applications.
Familiarity with Postman for API testing.
Basic SQL knowledge for data validation.
Understanding of AWS, Azure, or cloud-based applications.
Experience with CRM platforms such as HubSpot, Salesforce, or Zoho CRM.
Knowledge of Firebase and mobile application logs.
Basic Linux/Unix command-line knowledge.
Familiarity with Google Analytics or application monitoring tools.
Experience handling international clients and working in rotational shifts.
Exposure to ITIL/Incident Management processes.
Experience using remote desktop tools like AnyDesk or TeamViewer.

Position:

Technical Customer Support Executive

Number of openings:

1

Experience:

2-3

Qualification:

Bachelor

Location:

Ahemdabad

Posted date:

21 July 2026

Employee type:

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Locate Us

401, Iscon Emporio, Jodhpur Cross Rd, near Star Bazaar, Satellite, Ahmedabad, Gujarat 380015